Frequently Asked Questions
Most frequently asked carrooka questions whether it is shipping or carrooka board maintenance this is where to find your answers.
If I order carrooka today, when will my order ship?
We are currently shipping orders within 2–3 weeks. If that changes, we will update this page.
Which Carrooka board should I choose: the larger Classic/Natural Birch or the smaller Pool8?
Both boards offer unique experiences tailored to different preferences and spaces. Here's a quick comparison to guide your choice:
Carrooka Classic Green / Natural Birch (31.75 inch diameter)
Pros:
-Versatile gameplay: supports both snooker and pool variants.
-Larger playing surface provides more room for shots and strategy.
Cons:
-Requires a bit more table space due to its size.
-Slightly higher price point.
Carrooka Pool8 (26.75 inch diameter)
Pros:
-Compact and portable: fits
comfortably on smaller tables.
-Faster-paced gameplay, perfect for quick matches.
-More affordable option.
Cons:
-Designed exclusively for pool; does not support snooker gameplay.
Feel free to reach out if you need further assistance in making your selection!
Where do you ship carrooka boards?
We ship across Canada, USA, Australia, New Zealand and the UK. If you are from a country not listed here, reach out as we may be able to help.
How long will it take to get my order?
Once your board ships, delivery time depends on your location and the shipping service. You’ll receive tracking information by email so you can follow your shipment and see the estimated delivery date.
Carrooka boards are big, how much is shipping?
Shipping is calculated at checkout so you will see an exact shipping cost for your specific address. You’ll see all available rates before placing your order.
Will I receive tracking information?
Yes! As soon as your order is shipped, we’ll send tracking details to your email so you can follow it every step of the way.
Who pays duties and import taxes?
Import requirements vary by country. For U.S. customers, our Canadian-made Carrooka boards are generally duty-free under CUSMA. Customers in other countries may be responsible for applicable duties, VAT, or import taxes.
What if my carrooka board arrives damaged?
No stress — we offer a quality shipping guarantee. If your board is damaged in transit, we’ll replace it at no cost to you.