FAQs
Most frequently asked carrooka questions whether it is shipping or carrooka board maintenance this is where to find your answers.
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If I order carrooka today, when will my order ship?
We are shipping orders within 1-2 weeks.
If that changes, we will update this page.
Which Carrooka board should I choose: the larger Classic/Natural Birch or the smaller Pool8?
Both boards offer unique experiences tailored to different preferences and spaces. Here's a quick comparison to guide your choice:
Carrooka Classic Green / Natural Birch (31.75 inch diameter)
Pros:
-Versatile gameplay: supports both snooker and pool variants.
-Ideal for longer, more immersive game sessions.
Cons:
-Requires a bit more table space due to its size.
-Slightly higher price point.
Carrooka Pool8 (26.75 inch diameter)
Pros:
-Compact and portable: fits
comfortably on smaller tables.
-Faster-paced gameplay, perfect for quick matches.
-More affordable option.
Cons:
-Designed exclusively for pool; does not support snooker gameplay.
Feel free to reach out if you need further assistance in making your selection!
What shipping carriers do you use?
We primarily ship via UPS and DHL, depending on your location and the fastest available service.
Where do you ship carrooka boards?
We ship across Canada, USA, Australia, New Zealand and to many other countries worldwide — with the exception of the UK at this time.
For UK ordering please visitcarrooka.comthis is the website of our friends Jack & George who are also the creators of Carrooka.
How long will it take to get my order?
Shipping times vary depending on your location. We’ll have shipping estimates posted on our website, and you’ll receive tracking information by email as soon as your order ships.
Carrooka boards are big, how much is shipping?
Shipping is calculated at checkout so you will see an exact shipping cost for your specific address. You’ll see all available rates before placing your order.
Will I receive tracking information?
Yes! As soon as your order is shipped, we’ll send tracking details to your email so you can follow it every step of the way.
Who pays duties and import taxes?
Customers are responsible for any duties, VAT, or import taxes charged by their local governments.
Do you ship to PO Boxes?
Unfortunately, we are unable to ship to PO Boxes at this time.
What if my carrooka board arrives damaged?
No stress — we offer a quality shipping guarantee. If your board is damaged in transit, we’ll replace it at no cost to you.